Shipping and Return Policy

Shipping & Return Policy

At Sporlastic Canada, we are committed to delivering high-quality orthopedic products across Canada and the U.S. Please review our shipping and return policy before placing your order.

Currency & Payments

All prices are listed in Canadian Dollars (CAD).
Taxes and shipping fees are not included in listed prices.
We accept Visa, MasterCard, and PayPal.
Orders will be processed once payment is authorized.

Shipping Information

We ship across Canada and the U.S.
Additional shipping charges may apply to rural, remote, or air-stage destinations.
Orders are shipped to the exact address provided at checkout.
If a package is returned due to an incorrect address, reshipping fees must be paid by the customer.

Estimated Delivery Times (Business Days)

Ontario & Quebec: 1–2 days
Manitoba, Saskatchewan, NB & Nova Scotia: 3–5 days
Alberta, B.C., PEI & Newfoundland: 5–7 days
Territories & Remote Areas: 7–10 days
U.S. Orders: 5–10 days (subject to customs delays)
U.S. customers are responsible for all duties and taxes.

Unclaimed or Refused Packages

Unclaimed or refused packages returned to us will be subject to shipping fees.
Reshipment will only occur after the additional shipping cost is paid.

Lost or Stolen Packages

If a tracking number shows “Delivered” but you haven’t received your order, please contact the shipping carrier directly.
We are not responsible for lost or stolen packages once marked as delivered.

Order Cancellations

Orders can only be modified or cancelled before processing.
Please contact us immediately if you need to make changes.

Return & Exchange Policy

We want you to be happy with your purchase. Each order includes one return label for sizing issues.

One exchange per order is free.
Additional exchanges require the customer to pay return and reshipping costs.

Return Window

Returns/exchanges must be requested within 15 days of delivery.
Returns after 15 days are subject to a 25% restocking fee.
No returns after 30 days.

Return Conditions

To be eligible:

The item must be unused, in original condition, and in original packaging.
An RMA (Return Merchandise Authorization) number is required. Contact us via phone or email to obtain one.
Returns without an RMA number will not be processed or refunded.

Refund Policy

A 5% credit card processing fee will be deducted from every refund, regardless of when the return is made.
This applies to all eligible refund orders — before or after the 15-day return window.
Refunds are processed only after we receive and inspect the returned item.
If approved, refunds are issued to your original payment method or via e-transfer.
Additional 25% restocking fee applies to returns made after 15 days.
No refunds for returns received after 30 days.

Insurance Claims & Fraud Prevention

Important:

Filing an insurance claim for reimbursement and then attempting to return the same product for a refund is considered insurance fraud.

Refunds will not be issued until we receive written confirmation from the insurance provider stating the claim was cancelled or denied.
Any fraudulent activity will be reported to the relevant insurance company and authorities.

Do not use this website for fraudulent activity.

Non-Returnable Items

We do not accept returns on the following:

Custom-made orthoses or special-order items
Opened or used products
Compression bandages
Final sale or clearance items

Partial Refunds

In certain cases, partial refunds may be issued if:

The item is not in original condition
It is damaged or missing parts (not due to our error)
Packaging is incomplete

Late or Missing Refunds

If your refund hasn’t appeared:

Recheck your bank account
Contact your credit card company
Contact your bank
If the issue persists, email us at sales@medi-line.ca

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email sales@medi-line.ca and send the item to:

Medi-Line Enterprises Inc. (Sporlastic Canada)

1044 Ronsa Court, Mississauga, ON, L4W 3Y4

Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive store credit once the return is approved.
If it was not marked as a gift, the refund will go to the original purchaser.

Return Address

All returns must be shipped to: