We Ship our products Anywhere in North America except some remote areas. Please contact us if you are in one of the remote Areas.
** Extra charges may be apply for any Remote, Air Stage, or Rural Destinations – it can incur heavy shipping charges for these out of reach locations.
We will ship your order to the address EXACTLY as it is inputted on our website, so if the orders returned to us undeliverable due to customer input error will not be ship again without a extra shipping costs and customer will be responsible for that.
Estimated Times for Delivery
- Ontario and Quebec – Approximately 1 to 2 business days
- Manitoba, New Brunswick, Saskatchewan & Nova Scotia – Approximately 3 to 5 business days
- British Columbia, Alberta, Prince Edward Island & Newfoundland – Approximately 5 to 7 business days
- Any Territories and Remote areas – Approximately 7 to 10 business days.
- US Deliveries can be varies and depends on the custom clearance
Please Note: US Customers are responsible for any duties and taxes imposed by local customs agencies.
In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue. Note: It is the customer’s responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undelivered due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.
Policy for Orders
All the Prices mentioned on the website does not include taxes and shipping fees. The methods of payment accepted are Paypal, Visa or MasterCard. Credit card payments must be authorized at the time of placing the order. Prices are subject to change without notice.
Returns & Exchange (if applicable)
We always send one return label with our orders in case our customers have an issue with sizing. Our customers can either use that return label for returning the product or Exchange it (Exchange is only 1 time allowed) after that Customer will be responsible for returning the order, Customer will also be responsible for paying Shipping cost if they decide to exchange again and replace it with other item.
Our full refund and exchange policy lasts 15 day from receiving your product which is based on tracking information when it was delivered. If 15 days have gone by since you receive the product, unfortunately we can’t offer you a full refund or exchange. There is a 25% restocking fee after 15 days. No returns are accepted past 30 days
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and return merchandise authorization (RMA) Number, which you can get it from our office via phone call or Email and that number needs to be mentioned on the Returned box . In case our warehouse team send you the wrong merchandise, we will issue you the return labels and no restocking fee will be applied.
Non-Returnables Items
** Several types of goods are exempt from being returned. Special or custom orders cannot be returned.
We can not accept any returns from the following categories:
- Compression Bandages
- Support & Braces (Custom made Orthosis)
- Any Final sale items
- Also we can not accept opened or used products
Refunds or store credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed after deducting Restocking fee (if applicable), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In some cases we might E-transfer you the refund amount.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@medi-line.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@medi-line.ca and send your item to: MEDILINE ENTERPRISES INC
1044 RONSA COURT, MISSISSAUGA, ONTARIO, L4W3Y4.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
MEDILINE ENTERPRISES INC ( Sporlastic Canada): 1044 RONSA COURT, MISSISSAUGA, ONTARIO, L4W3Y4
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Unclaimed Packages
If a product is shipped to the customer and he is not claiming it for any reasons and courier service return that package to MediLine Enterprises Inc. In that case, we will charge the standard shipping fee. If customer request the same package to ship again, customer will be responsible for paying the shipping cost at that time.
Damaged Goods
You must report a defective product or shipping error immediately upon receipt, to qualify for an exchange. If a package arrives damaged, note the damage or shortage in quantity in detail on your packing slip and call MediLine customer service and mention the situation. Save the packaging and merchandise for inspection.