Refund policy

All the Prices mentioned on the website does not include taxes and shipping fees. The methods of payment accepted are Paypal, Visa or MasterCard. Credit card payments must be authorized at the time of placing the order. Prices are subject to change without notice.

Returns (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. After 7 days, there is a 10% restocking fee applied; and 35% after 15 days. No returns are accepted past 30 days

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and  return merchandise authorization (RMA) Number, which you can get it from our office via phone call or Email and that number needs to be mentioned on the Returned box . In case our warehouse team send you the wrong merchandise, we will issue you the return labels  and no restocking fee will be applied.

Non-Returnables Items

** Several types of goods are exempt from being returned. Special or custom orders cannot be returned. 

We can not accept any returns from the following categories:

• Compression Bandages 
• Support & Braces (Custom made Orthosis)
• Any FInal sale items
• Also we can not accept opened or used products

Refunds or store credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed after deducting Restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@medi-line.ca

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@medi-line.ca and send your item to: MEDILINE ENTERPRISES INC

• UNIT 100,2120 Matheson Blvd East, Mississauga, ON, L4W 5E1

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 

MEDILINE ENTERPRISES INC ( Sporlastic Canada): 

• Unit 100, 2120 Matheson Blvd East, Mississauga, ON, L4W 5E1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Unclaimed Packages

If a product is shipped to the customer and he is not claiming it for any reasons and courier service return that package to MediLine Enterprises Inc. In that case, we will charge the standard shipping fee. If customer request the same package to ship again,customer will be responsible for paying the shipping cost at that time.

Damaged Goods

You must report a defective product or shipping error immediately upon receipt, to qualify for an exchange. If a package arrives damaged, note the damage or shortage in quantity in detail on your packing slip and call MediLine customer service and mention the situation. Save the packaging and merchandise for inspection.